Notification Process and Scheduling of Appointments

Important Appointment Information

• It is important that an appointment be scheduled within two weeks of receiving notice for the work to be completed in a timely and effective manner. 
• Meter appointments are scheduled in two-hour blocks of time.
• An adult 18 years or older must be present at the time of installation.
• A 3’ by 3’ clear zone is desired for accessing the water meter and shut-off valve; the installer must be able to reasonably reach the fixtures and have clearance for tools used to perform the work; if the water meter is obstructed, you will be instructed to re-schedule.
• Shut-off valve must be in working condition – it is the homeowner’s responsibility to fix the valve, if needed before making an appointment.
• Installations typically take less than 30 minutes.